After-sales Service & Return & Refund Policy

After-sales Service & Return & Refund Policy

After-sales Support

If you receive damaged beads, please contact us within 48 hours after package arrival.

Contact methods:

πŸ“ž WhatsApp: +8615150210115

πŸ“§ Email: 466310186@qq.com

Please attach clear photos/videos of damaged beads and your order number when messaging us.

We will arrange free re-delivery for defective items within 3 working days.

Return & Refund Rules

  1. Orders Not Shipped

    You can apply for cancellation and full refund freely before dispatch.

    Contact us through WhatsApp or Email and provide your order ID.
  2. Orders Already Shipped

    Returns are acceptable, yet the buyer needs to bear all return shipping costs.

    You must send the goods back to our designated address.

    Refund will be completed only after we receive and check the returned items.

Extra Terms

  • All returned goods must keep intact, unused original status.
  • For Lucky Ball Blind Scoop orders: Items are randomly selected beads. Partial single bead return or exchange is unavailable; only full set returns are accepted.
  • Custom supplementary payment orders follow independent custom order regulations.
  • We will not reimburse the original delivery freight for returned orders.